How do I return a product?

If you want to return a product(s), it means we failed to satisfy your needs. For Jamila, this is so unfortunate, and we will be very happy if you allow us to help with any issue you might have faced. Please feel free to contact us through care@jamila-store.com OR WhatsApp +905434836802. You will be guided how to proceed with shipping back the product(s) and the refund process.

Please make sure to review our Refund and Return Policy.

How do I get a refund?

If you want to return a product(s), it means we failed to satisfy your needs. For Jamila, this is so unfortunate, and we will be very happy if you allow us to help with any issue you might have faced. Please feel free to contact us through care@jamila-store.com OR WhatsApp +905434836802. You will be guided how to proceed with shipping back the product(s) and the refund process.

Please make sure to review our Refund and Return Policy.

Please note that once the products are received and inspected (that they meet re-stocking criteria), Refund order will be made to your credit card through our payment provider (which may take 7-14 working days after inspection).

What to do if I receive the wrong product?

If you received a wrong product, it means you can keep it for free! Jamila will be very happy to send you the correct one as soon as possible.

Please feel free to contact us through care@jamila-store.com OR WhatsApp +905434836802 for any inquiry.

Do you ship internationally?

Yes! Jamila ships internationally!

Delivery time varies, usually within 5-10 days depending on weekend/weekdays and custom clearance procedures per country.

Noting that some countries have restrictions against cosmetics or other products, but don't worry, upon placing your order, you can easily detect if your country has a restriction over the selected product.

Please feel free to contact us for any relevant questions at care@jamila-store.com OR WhatsApp +905434836802

How much will shipping to my country cost?

Jamila partnered up with international couriers to best serve you. Depending on the country you reside in, you will see the shipping fees during the checkout process based on your order weight and delivery location.

What payment methods do you offer?

Currently we accept credit cards.

For large orders, we accept wire transfers. Please contact us for more details at care@jamila-store.com OR WhatsApp +905434836802

I provided a wrong address. How do I change it?

We encourage you to contact us as soon as possible before we dispatch your order to avoid any additional re-routing fees. Through email care@jamila-store.com OR WhatsApp +905434836802.

Is my financial information safe with you?

Jamila partnered up with PayTabs to provide you with maximum financial security during checkout process.